Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino we've covered? We're here for it. The team behind Online Casinos Australia reviews offshore casinos available to Australian players — and honest reader feedback is part of how we keep those reviews accurate.
Get in Touch
The best way to reach us is by email. Write to us at [email protected] and we'll aim to get back to you within 48 hours on business days. Please include as much detail as you can — it helps us respond properly rather than asking follow-up questions.
What You Can Write to Us About
- Review feedback — if your experience with a casino we've listed differs from what our review describes, tell us. We take reader accounts seriously when we revisit ratings.
- Factual corrections — bonus terms change, withdrawal limits shift, payment methods come and go. If you spot something out of date, flag it and we'll verify and update.
- Site content questions — not sure how we rank casinos, or what a wagering requirement actually means in practice? Ask us and we'll point you to the right page or explain directly.
- Partnership or editorial enquiries — if you represent a casino brand or an affiliate network and want to discuss how our site works, email is the right channel.
- Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page first. It lists Australian support services and tools that can help right away.
A Note on What We Can and Can't Do
We're an independent comparison and review site, not a casino operator. That means we can't access your casino account, process withdrawals, resolve disputes with a casino directly, or act on your behalf with any operator. If you have an account issue, your first point of contact should always be the casino's own support team.
What we can do is take note of recurring complaints about a specific casino and factor that into how we assess it. If multiple readers report the same problem — slow payouts, unresponsive support, unclear bonus terms — that goes into our evaluation process.
How We Use Your Feedback
Reader messages directly inform how we review and rank casinos on this site. Our editorial team researches and verifies every casino listed, but real player accounts add a layer of detail that no desk review can fully replicate. We read every message, even when volume means we can't always reply individually to general feedback.
You can learn more about how we assess casinos and what criteria we apply on our about us page. Our terms and conditions cover how the site operates commercially, including our relationship with the casinos we feature.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| Factual correction or review feedback | Within 48 hours (business days) |
| General question about site content | Within 48 hours (business days) |
| Editorial or partnership enquiry | Within 3–5 business days |
| General feedback (no reply expected) | Read but not always replied to individually |
Responsible Gambling
If your reason for getting in touch relates to problem gambling — yours or someone else's — please don't wait for an email reply. The responsible gambling page on this site lists free, confidential Australian support services including the National Gambling Helpline (1800 858 858, available 24/7). These services can help immediately.
Australian residents must be 18 or older to gamble online. The casinos reviewed on this site are offshore operators; their availability and the rules around using them are subject to Australian law.