Shipping & Returns

 

Covid-19 Update

Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.

 

Shipping

Australian Shipping: 

We are Australian based!

All orders are shipped from our distribution centre in the Gold Coast, using Australia Post or Sendle Couriers.

Dispatch is 1-3 business days depending on warehouse demand. All orders will be dispatched as soon as possible and if any delay is to occur you will be notified by email to the email address associated with your order.

International Shipping:

We endeavour to get your order to you as soon as possible.

When checking out you have the option to select express.

Express international shipping is sent with Australia post and is around 2 - 4 business days.

Regular mail with Australia post takes around 5 - 10 business days.

 If you have any questions about the shipping options please feel free to email us on hello@thetonik.com.au.

 

Returns

We are not required to provide a refund or replacement if you change your mind in relation to our Products. But you can choose a refund or exchange if an item has a major problem. This is when the item: 
(a) has a problem that would have stopped you from buying the item if you had known about it; 
(b)is unsafe; 
(c) is significantly different from the sample or description 
(d) doesn’t do what we said it would, or what you asked for

 

Please contact hello@thetonik.com.au to request a refund or replacement. Please ensure your Order No. & Full contact details as they appear on the order are included in the email.